The True Playbook.
Insurance Industry Insights & Tools for Workers’ Comp Leaders
This space is designed for workers’ comp professionals who lead, innovate, and drive change. Here you’ll find a growing collection of tools, downloads, and on-demand content to support your strategy, strengthen your team, and simplify the work of workers’ comp.
Whether you’re looking for insights on customer experience, employee wellness, or digital transformation, this is your place to start. We’ll continue adding new resources as our library grows. We invite you to start exploring—and experience what’s possible with True.
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Our products empower insurers to streamline every aspect of their operations:
- TruePolicy: Simplifies policy administration by integrating underwriting, billing, compliance, and audits into one efficient, cloud-based platform.
- TrueClaims: Accelerates claims handling with automated workflows, improving accuracy and customer satisfaction from first notice to resolution.
- TruePortals: Enhances customer experience with 24/7 self-service, offering secure access to policies, claims, and payments.
Tools & Downloads
Guides & Media to Support Your Strategy
Explore our curated library of downloadable resources and on-demand recordings created to help leaders navigate change and accelerate performance. Each piece is packed with actionable insights tailored to the challenges of workers’ compensation.
MEET VERA
Meet Vera: Smarter Communication for Workers’ Comp.
Discover Vera by True®, the AI-powered communications engine built specifically for workers’ comp. From personalized policyholder updates to underwriter support and claims communication, Vera delivers brand-aligned, secure, and compliant messaging that elevates customer experience and operational efficiency.
Learn More About Vera
AI REPORT
Discover How AI is Changing Workers’ Comp.
Download the State of AI in Workers’ Comp 2025 report to explore the latest innovations, including automation in claims, AI-powered fraud detection, predictive risk assessment, and IoT integration. This strategic guide reveals how AI is driving efficiency, reducing costs, and transforming operations across the industry.
LEADERSHIP GUIDE
Unlock the Secrets to Exceptional Customer Experience.
Download our comprehensive leadership guide, Transforming Insurance with Customer Experience, to discover cutting-edge strategies and technologies for enhancing customer satisfaction, loyalty, and operational efficiency.
COMP & COFFEE / VIDEO
Integrate Data for a Unified Insurance Ecosystem.
Learn from Urias McCullough, Data Architect, and Mike Perkins, CEO of Vergence, who share their expertise and practical insights on leveraging data integration to transform insurance processes in this edition of our Comp & Coffee series.
Watch On-Demand
TOOLKIT
Empower Your Workforce.
Download our comprehensive Employee Wellbeing Essentials Toolkit to access innovative strategies and resources for building a healthier, more engaged, and high-performing workforce.
Download the Toolkit
COMP & COFFEE / VIDEO
Personalize & Optimize Customer Experience in Comp.
Discover how personalization can enhance customer experiences, improve satisfaction, and drive loyalty. Our experts, Megan Brown (MTMIC), Brian Tague (Diamond Insurance Group), and LaToya Welch (Arthur J. Gallagher) discuss effective strategies for implementing personalized approaches that meet the unique needs of clients and stakeholders in this recorded session from our Comp & Coffee series.
Hot Off the True Blog
Fresh Insights for the Modern Insurance Leader
Stay ahead of the curve with our latest blog posts covering digital transformation, customer experience, employee engagement, and more. Each article is written for busy insurance leaders who want ideas they can act on—today.
What “AI Embedded in the Workflow” Actually Means in Workers’ Comp
The phrase gets used constantly: AI embedded in the workflow. But what does it look like on a Tuesday morning in a claims operation? And how is it different from just having AI available somewhere in the system? The distinction matters more than it might seem, and it’s one of the clearest predictors of whether an AI investment delivers or disappoints.
AI Isn’t Replacing Your Team. It’s Deciding What They Spend Their Day On.
Generative AI is not coming for your adjusters’ jobs, but it is going to change what those jobs look like. The real question isn’t whether AI will reshape your team’s day-to-day. It will. The question is whether you’re going to use it to free your best people to do their best work or leave them buried in tasks a computer could handle better anyway.
Medical Severity Has a Story Arc: What Raji Chadarevian’s AIS 2026 Session Made Plain
Raji Chadarevian opened his AIS 2026 session with three injured workers and a clear thesis. Medical severity is not a single number. It is a sequence of demographic, treatment, and timing decisions that compound over the life of a claim. Senior Solutions Advisor Ryan Smith reads what it means for workers’ compensation carriers.