The True Playbook.
Insurance Industry Insights & Tools for Workers’ Comp Leaders
This space is designed for workers’ comp professionals who lead, innovate, and drive change. Here you’ll find a growing collection of tools, downloads, and on-demand content to support your strategy, strengthen your team, and simplify the work of workers’ comp.
Whether you’re looking for insights on customer experience, employee wellness, or digital transformation, this is your place to start. We’ll continue adding new resources as our library grows. We invite you to start exploring—and experience what’s possible with True.
Download ResourcesTrue Solutions
Our products empower insurers to streamline every aspect of their operations:
- TruePolicy: Simplifies policy administration by integrating underwriting, billing, compliance, and audits into one efficient, cloud-based platform.
- TrueClaims: Accelerates claims handling with automated workflows, improving accuracy and customer satisfaction from first notice to resolution.
- TruePortals: Enhances customer experience with 24/7 self-service, offering secure access to policies, claims, and payments.
Tools & Downloads
Guides & Media to Support Your Strategy
Explore our curated library of downloadable resources and on-demand recordings created to help leaders navigate change and accelerate performance. Each piece is packed with actionable insights tailored to the challenges of workers’ compensation.
MEET VERA
Meet Vera: Smarter Communication for Workers’ Comp.
Discover Vera by True®, the AI-powered communications engine built specifically for workers’ comp. From personalized policyholder updates to underwriter support and claims communication, Vera delivers brand-aligned, secure, and compliant messaging that elevates customer experience and operational efficiency.
Learn More About Vera
AI REPORT
Discover How AI is Changing Workers’ Comp.
Download the State of AI in Workers’ Comp 2025 report to explore the latest innovations, including automation in claims, AI-powered fraud detection, predictive risk assessment, and IoT integration. This strategic guide reveals how AI is driving efficiency, reducing costs, and transforming operations across the industry.
LEADERSHIP GUIDE
Unlock the Secrets to Exceptional Customer Experience.
Download our comprehensive leadership guide, Transforming Insurance with Customer Experience, to discover cutting-edge strategies and technologies for enhancing customer satisfaction, loyalty, and operational efficiency.
COMP & COFFEE / VIDEO
Integrate Data for a Unified Insurance Ecosystem.
Learn from Urias McCullough, Data Architect, and Mike Perkins, CEO of Vergence, who share their expertise and practical insights on leveraging data integration to transform insurance processes in this edition of our Comp & Coffee series.
Watch On-Demand
TOOLKIT
Empower Your Workforce.
Download our comprehensive Employee Wellbeing Essentials Toolkit to access innovative strategies and resources for building a healthier, more engaged, and high-performing workforce.
Download the Toolkit
COMP & COFFEE / VIDEO
Personalize & Optimize Customer Experience in Comp.
Discover how personalization can enhance customer experiences, improve satisfaction, and drive loyalty. Our experts, Megan Brown (MTMIC), Brian Tague (Diamond Insurance Group), and LaToya Welch (Arthur J. Gallagher) discuss effective strategies for implementing personalized approaches that meet the unique needs of clients and stakeholders in this recorded session from our Comp & Coffee series.
Hot Off the True Blog
Fresh Insights for the Modern Insurance Leader
Stay ahead of the curve with our latest blog posts covering digital transformation, customer experience, employee engagement, and more. Each article is written for busy insurance leaders who want ideas they can act on—today.
True Insurtech Solutions Successfully Completes SOC 2® Type II Audit for Security Controls
True Insurtech Solutions announces successful completion of its SOC 2® Type II audit, validating the strength of its internal security controls across TruePolicy™, TrueClaims™, and TruePortals™. This milestone reinforces True’s dedication to data protection, trust, and regulatory excellence in the workers’ compensation industry.
10 Workers’ Compensation Technology Trends Every Executive Should Watch in 2026
Workers’ compensation is changing faster than most executives realize, and the insurers that thrive in 2026 will be the ones investing in technology to work smarter, move faster, and deliver better outcomes for injured workers. From generative AI and predictive analytics to cloud-native platforms and behavioral health integration, here are the ten technology trends every workers’ comp executive should understand right now.
The New AI Blueprint for Fighting Workers’ Comp Fraud
Workers’ compensation fraud continues to evolve, and so do the tools used to stop it. This blog breaks down how AI-driven fraud detection is helping insurers uncover hidden patterns, accelerate investigations, reduce false positives, and strengthen overall outcomes through smarter, more precise detection.