Solutions
Modern workers’ compensation policy & claims solutions backed by uniquely knowledgeable support & unmatched expert guidance.
True helps workers’ comp insurers:
Drive transformation & growth across the organization
- Improve operational efficiency
- Enhance decision-making with integrated data and actionable insights gleaned from next-gen reporting and interactive data visualization from Microsoft Power BI
- Increase visibility into underwriter & agent performance
- Strengthen competitive advantage
- Reduce costs and improve outcomes (Reduced maintenance costs, fewer errors, omissions, and fines)
- Identify fraud, waste, and abuse
- Get employees up-and-running fast with our attractive, user-friendly UI designed for incredible user experiences
- Simplify transformation with expert-guided implementation, extraordinarily knowledgeable support, and industry-leading service from our veteran team of insurance technologists
Unite systems, data & people
- Dismantle silos and increase visibility across teams
- Integrate policy, claims, and customer data in a single, secure user-friendly platform
- Foster a data-driven culture for more informed decision-making from the desk level to the C-Suite
- Improve communication and collaboration across the organization
Deliver exceptional customer experiences
- Improve self-service with feature-rich, custom-branded insured, member, and agent portals
- Empower external agents to run or subscribe to reports
- Increase the accuracy, efficiency, and speed of policy and claims administration with powerful workflows and automation
- Offer faster, more convenient payment options
- Increase customer satisfaction and retention with swifter speed to resolution
- Drive seamless conversations with expanded communication options for external users
- Boost customer service with clearer visibility into the history of a policy or claim
Improve employee happiness & retention
- Attract and retain top talent with workflow, reporting, business intelligence, and analytics tools today’s highly skilled insurance professionals expect from workers’ comp insurers
- Bolster knowledge workers by replacing monotonous manual data entry with freedom to tackle complex tasks that require higher-level thinking and experienced human action
- Provide opportunities for continuing education, collaboration, and networking as part of a community of like-minded workers’ comp professionals
Our full suite of integrated policy and claims administration software equips workers’ comp professionals with powerful tools designed by a team of proven insurance technologists to automate, optimize, and transform the work of workers’ comp. All True technology solutions are backed by our uniquely knowledgeable customer success team who draw on decades of workers’ comp experience to help insurers navigate transformation with guided implementation, extraordinary service, and ongoing best-in-class support.
Connect with our team of seasoned workers’ comp pros to be among the first to experience the difference of True.
Total Policy Administration with TruePolicy™
TruePolicy™ solutions improve the entire policy administration lifecycle with a suite of workers’ comp policy tools designed to boost efficiency, accelerate core processes, and empower your team to do more, better.
Features Include:
- Total Policy Administration in a Single, Cloud-Based Platform
- Powerful Workflows to Automate & Optimize Policy Administration
- Integrated Policy, Claims, & Customer Data Meets Next-Generation Reporting & Business Intelligence
Total Policy Administration in a Single, Cloud-Based Platform
TruePolicy administration solutions are designed exclusively for workers’ comp underwriting, billing, compliance, and audit teams to streamline policy administration.
Quoting
- Create multiple, alternate submissions automatically with custom shortcuts and automated workflows
- Upload applications with the Submission Tool
- Eliminate fines with OFAC (Office of Foreign Assets Control) Sanctions clearance
Billing
- Bill directly or through agencies with billing and payment tools, reports, scheduling, and processing
- Invoice, track, and post expenses and transactions
- Generate and print invoices
- Payroll Reporting
Endorsements
- Track and review policy changes
Renewals
- Automate the renewal process with workflows, custom rules, and routing
Audits
- Control existing workflows, assign audit requests, and review policies
- Monitor and review all audit activity with the Diary Tool
- Manage external audit firms and internal audit teams
Rating
- Calculate premium with standard or modified algorithms
Loss Costs
- Import loss cost tables and data to tackle annual rate changes
Compliance
- Compliance Reporting tools built for timely NCCI and Bureau reporting (POC, WCPOLS, WCSTAT)
Security
- Customize and manage security permissions and user access across programs
- All True solutions adhere to the highest standards and industry best practices for modern data security
Powerful Workflows to Automate & Optimize Policy Administration
Streamline policy administration with custom workflows to improve accuracy, increase efficiency, and simplify your core processes from underwriting to audit:
- Create business rules and custom triggers to build and automate game-changing policy workflows
- Track and review all policy and audit activities with the Diary Tool
- Expedite quoting with shortcuts and automations to create multiple, alternate submissions quickly and easilyAutomate and schedule billing, payment, and processing activities
- Use custom rules and routing to create workflows that automate and accelerate the renewal process
Integrated Policy, Claims, & Customer Data Meets Next-Generation Reporting & Business Intelligence
True brings policy, claims, billing, and customer data into a single, integrated CRM. Increase visibility, enrich decision-making, and connect the entire operation with reporting, data visualization, and interactive dashboard tools that empower users to manage, share, and analyze data for enhanced performance and better business outcomes.
- Measure, manage, and improve underwriter and agent performance
- Recreate traditional reports or build ad hoc reports with interactive dashboard views in Microsoft Power BI
- Share reports and dashboards with both internal and external users quickly and effortlessly
- Empower external agents to run or subscribe to reports (delivered via email) directly from the Agent Portal
- Visualize and manage internal and auditor workloads with interactive task boards
Reach out to our team to explore the power of TruePolicy.
Discover TruePolicy
Transform Claims Management from FROI to Close with TrueClaims™
TrueClaims™ optimizes the workers’ comp claims lifecycle with a toolbox of advanced features to adjudicate claims, manage workflows, create automations, build interactive dashboards, create and schedule reports, and more, all in a single, integrated platform.
Features Include:
- Game Changing Automation Driven by User-Defined Business Rules
- Advanced Claims Analytics with Custom Reports, Business Intelligence, & Interactive Dashboards
- Manage, Track & Record Notes, Assignments, Due Dates, Documents & More in Claims Diaries
- Faster, More Efficient Payment Processing
- Connect All Your Systems with Third-Party Integrations
Powerful Automations Driven by User-Defined Business Rules
True Claims® modernizes claims handling with automations and workflows that accelerate speed and boost efficiency.
- Optimize workflow by assigning and managing tasks, documents, calendars, and workloads
- Create, run, schedule, and share reports with internal and external users quickly and easily
- Communicate with customers at First Notice
- Automatically generate emails, letters, reports, diaries, notifications, and more
Advanced Claims Reporting with Custom Reports, Business Intelligence, and Interactive Dashboards
Empower claims professionals to easily track claims activities, measure performance, and make better-informed decisions with accurate, insightful reporting, data visualization, and interactive dashboards.
- Recreate traditional reports or build custom, advanced, and ad hoc reports with interactive dashboard views in Microsoft Power BI
- Location Maintenance
- Track Policy & Exposure
- Export documents in a variety of familiar, common file formats including Microsoft Excel, Microsoft Word, and PDF
Manage, Track & Record Notes, Assignments, Due Dates, Documents & More in Claims Diaries
View and track claims history and activities, upload and attach documents, schedule important tasks and events, and more with Claims Diaries.
- Get a snapshot view of notes, tasks and files for a claim or insured
- Schedule important tasks or events related to a claim
- View Claim Activity to see all events associated with a claim by date and timeAttach images, documents, and other assets to claims records
- Assign or complete quick document queue actions such as auto note and payments in the Mailroom Assistant
Connect All Your Systems with Third-Party Integrations
TrueClaims™ offers a variety of third-party integrations to connect your systems, data, and people in a single platform.
- Bill Review
- Pharmacy
- FROI Reporting WCMED, WCIND, IAIABCMedicare Reporting (MMS)Payment ProcessorsCore Policy System(s)
- And many more
Faster, More Efficient Payment Processing
Reduce payment times, lower processing costs, and personalize claimant and payee experience by offering an array of secure, convenient payment options, including check, ACH, credit card, prepaid cards, mobile payment, E-Wallet, and more!
Ready to speak with one of our insurance experts about how TrueClaims™ can optimize your claims process?
Chat with our team to learn how TrueClaims can optimize your claims administration.
Explore TrueClaimsEnhance Customer Experience and Increase Satisfaction with Fully-Integrated, Feature-Rich TruePortals™
Provide 24/7 self-service with custom-branded, fully integrated portals that allow users to pay bills, download or upload documents, review policy and claim information, and more.
Features Include:
- Payroll reporting
- Claims reporting
- Review policy, claims and billing activity
- Document upload/download
- Access policy documents and invoices
- Application submission tool for Agents
- Faster, more convenient payment options (Check, ACH, credit card, prepaid cards, mobile wallet and more)
Learn more about how TruePortals™ can upgrade your self-service for better customer and user experiences.
Get TruePortals
Experience Uniquely Knowledgeable Service & Support Backed by a Team that Knows Workers’ Comp
Our suite of workers’ comp solutions (TruePolicy™, TrueClaims™, and TruePortal™) was designed by our team of veteran insurance technologists with a proven track record for developing leading-edge policy and claims administration solutions.
After evaluating current needs in the market and collecting insights from our trusted community of workers’ comp professionals, we identified a lack of knowledgeable implementation, service, and support in the workers’ comp solutions space. True is committed to filling that gap by providing expert-guided implementation, training, and support for as long as you’re a customer. We’re not a software vendor, we’re allies who have a deep understanding of the complexities and nuances of workers’ comp, and our goal is to grow and succeed with you.
We believe that customers are the center of everything we do, always, a philosophy that’s supported by our core values and beliefs.
- Honesty and transparency are paramount, both among our team and with our customers.
- Kindness is free.
- Every customer should have easy access to outstanding support from experts who not only know our software inside and out, but also know the ins and outs of worker’s comp.
- Time is precious, so we show up on time, return calls in a timely manner, are prepared for meetings, and are proactive with communication so you never have to ask us for status updates.
- It is never just business. With us, it’s always personal. We understand you have busy seasons and stressful days. We also encourage and respect customer feedback, and will always acknowledge your feelings.
- We aim to build a True Community with our customers and trusted industry partners to provide opportunities for relationship building, networking, continuing education, user workshops, and more.
- Relationships are important to us. We are committed to developing a trusted partnership with you and your team and we will encourage you to build relationships within our community too.
Say goodbye to lukewarm support and partner with a team who speaks your language. Reach out to our team to learn more about the power of True Service & Support.
Partner With TrueRequest a Demo to Get Started with True
Ready to begin planning your workers’ comp policy & claims transformation now?
Request a Demo and one of our team members will follow-up to schedule a call.
