The True Playbook.

Insurance Industry Insights & Tools for Workers’ Comp Leaders

Abstract playbook strategy illustration with arrows, dots, and X marks symbolizing planning, tactics, and direction — representing strategic guidance for workers’ compensation leaders.

This space is designed for workers’ comp professionals who lead, innovate, and drive change. Here you’ll find a growing collection of tools, downloads, and on-demand content to support your strategy, strengthen your team, and simplify the work of workers’ comp.

Whether you’re looking for insights on customer experience, employee wellness, or digital transformation, this is your place to start. We’ll continue adding new resources as our library grows. We invite you to start exploring—and experience what’s possible with True.

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True Solutions

Our products empower insurers to streamline every aspect of their operations:

TruePolicy: Simplifies policy administration by integrating underwriting, billing, compliance, and audits into one efficient, cloud-based platform.
TrueClaims: Accelerates claims handling with automated workflows, improving accuracy and customer satisfaction from first notice to resolution.
TruePortals: Enhances customer experience with 24/7 self-service, offering secure access to policies, claims, and payments.

Download Solutions Guides

Tools & Downloads

Guides & Media to Support Your Strategy

Explore our curated library of downloadable resources and on-demand recordings created to help leaders navigate change and accelerate performance. Each piece is packed with actionable insights tailored to the challenges of workers’ compensation.

Laptop screens showing Vera's class code function as an example of a RAG system.

MEET VERA

Meet Vera: Smarter Communication for Workers’ Comp.

Discover Vera by True®, the AI-powered communications engine built specifically for workers’ comp. From personalized policyholder updates to underwriter support and claims communication, Vera delivers brand-aligned, secure, and compliant messaging that elevates customer experience and operational efficiency.

Learn More About Vera

Preview of key pages from the 2025 State of AI in Workers’ Comp report, highlighting fraud detection, predictive analytics, and implementation strategies, designed with True’s signature color palette and iconography.

AI REPORT

Discover How AI is Changing Workers’ Comp.

Download the State of AI in Workers’ Comp 2025 report to explore the latest innovations, including automation in claims, AI-powered fraud detection, predictive risk assessment, and IoT integration. This strategic guide reveals how AI is driving efficiency, reducing costs, and transforming operations across the industry.

Read the Report

LEADERSHIP GUIDE

Unlock the Secrets to Exceptional Customer Experience.

Download our comprehensive leadership guide, Transforming Insurance with Customer Experience, to discover cutting-edge strategies and technologies for enhancing customer satisfaction, loyalty, and operational efficiency.

Download the Guide

Register now for the next Comp & Coffee session, presented by True! Join the True Community on Tuesday, September 24, 2024 at 7:00 a.m. PST. Featuring Urias McCullough, Database Architect, and Mike Perkins, CEO of Vergence. Register now to save your seat.

COMP & COFFEE / VIDEO

Integrate Data for a Unified Insurance Ecosystem.

Learn from Urias McCullough, Data Architect, and Mike Perkins, CEO of Vergence, who share their expertise and practical insights on leveraging data integration to transform insurance processes in this edition of our Comp & Coffee series.

Watch On-Demand

TOOLKIT

Empower Your Workforce.

Download our comprehensive Employee Wellbeing Essentials Toolkit to access innovative strategies and resources for building a healthier, more engaged, and high-performing workforce.

Download the Toolkit

True Presents, Comp & Coffee, Personalizing Comp: Innovative Customer Experience in Workers' Comp. With panelists Megan Brown, MTMIC; Brian Tague, Diamond Insurance; LaToya Welch, Arthur J. Gallagher. Watch On Demand!

COMP & COFFEE / VIDEO

Personalize & Optimize Customer Experience in Comp.

Discover how personalization can enhance customer experiences, improve satisfaction, and drive loyalty. Our experts, Megan Brown (MTMIC), Brian Tague (Diamond Insurance Group), and LaToya Welch (Arthur J. Gallagher) discuss effective strategies for implementing personalized approaches that meet the unique needs of clients and stakeholders in this recorded session from our Comp & Coffee series.

Watch On-Demand

Hot Off the True Blog

Fresh Insights for the Modern Insurance Leader

Stay ahead of the curve with our latest blog posts covering digital transformation, customer experience, employee engagement, and more. Each article is written for busy insurance leaders who want ideas they can act on—today.

Illustration of many uniform blue dots with one marked by a pink X, symbolizing how AI identifies an anomalous workers’ comp claim within a large dataset.

The New AI Blueprint for Fighting Workers’ Comp Fraud

Workers’ compensation fraud continues to evolve, and so do the tools used to stop it. This blog breaks down how AI-driven fraud detection is helping insurers uncover hidden patterns, accelerate investigations, reduce false positives, and strengthen overall outcomes through smarter, more precise detection.

Download the 2025 State of AI in Workers’ Compensation report to explore key trends, real-world use cases, and what insurance leaders should prioritize next.

Smarter AI Investments in Workers’ Comp: A Leadership Guide to True ROI

AI in workers’ comp isn’t about hype, it’s about value. This guide breaks down real-world ROI timelines, total cost of ownership, and how True’s integrated solutions help leaders invest smarter.

Digital illustration of AI-enhanced workers’ comp intelligence visualizing claims, risk, fraud, and safety data—supporting 2025 trends in automation, analytics, and underwriting precision.

AI in Workers’ Compensation: Key Insights from 2025 and What Comes Next

Artificial intelligence is already reshaping workers’ compensation—from claims and fraud detection to safety and underwriting. This blog breaks down the most impactful trends from 2025 and reveals where insurance leaders should focus next to gain strategic advantage in 2026.

View the True Blog