The True Playbook.

Insurance Industry Insights & Tools for Workers’ Comp Leaders

Abstract playbook strategy illustration with arrows, dots, and X marks symbolizing planning, tactics, and direction — representing strategic guidance for workers’ compensation leaders.

This space is designed for workers’ comp professionals who lead, innovate, and drive change. Here you’ll find a growing collection of tools, downloads, and on-demand content to support your strategy, strengthen your team, and simplify the work of workers’ comp.

Whether you’re looking for insights on customer experience, employee wellness, or digital transformation, this is your place to start. We’ll continue adding new resources as our library grows. We invite you to start exploring—and experience what’s possible with True.

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Tools & Downloads

Guides & Media to Support Your Strategy

Explore our curated library of downloadable resources and on-demand recordings created to help leaders navigate change and accelerate performance. Each piece is packed with actionable insights tailored to the challenges of workers’ compensation.

True Insurtech Solutions application screens from TrueClaims, TruePolicy, and TruePortals
SOLUTIONS SNAPSHOTS

Explore True Solutions.

Download the TrueClaims™, TruePolicy™, and TruePortals™ Solutions Snapshots to dig deeper in our integrated, user-friendly platform of workers’ compensation policy, claims, and portal solutions.

Download Snapshots
LEADERSHIP GUIDE

Unlock the Secrets to Exceptional Customer Experience.

Download our comprehensive leadership guide, Transforming Insurance with Customer Experience, to discover cutting-edge strategies and technologies for enhancing customer satisfaction, loyalty, and operational efficiency.

Download the Guide
Watch Comp & Coffee: Integrating Data for a Unified Insurance Ecosystem On-Demand
COMP & COFFEE / VIDEO

Integrate Data for a Unified Insurance Ecosystem.

Learn from Urias McCullough, Data Architect, and Mike Perkins, CEO of Vergence, who share their expertise and practical insights on leveraging data integration to transform insurance processes in this edition of our Comp & Coffee series.

Watch On-Demand
TOOLKIT

Empower Your Workforce.

Download our comprehensive Employee Wellbeing Essentials Toolkit to access innovative strategies and resources for building a healthier, more engaged, and high-performing workforce.

Download the Toolkit
True Presents, Comp & Coffee, Personalizing Comp: Innovative Customer Experience in Workers' Comp. With panelists Megan Brown, MTMIC; Brian Tague, Diamond Insurance; LaToya Welch, Arthur J. Gallagher. Watch On Demand!
COMP & COFFEE / VIDEO

Personalize & Optimize Customer Experience in Comp.

Discover how personalization can enhance customer experiences, improve satisfaction, and drive loyalty. Our experts, Megan Brown (MTMIC), Brian Tague (Diamond Insurance Group), and LaToya Welch (Arthur J. Gallagher) discuss effective strategies for implementing personalized approaches that meet the unique needs of clients and stakeholders in this recorded session from our Comp & Coffee series. 

Watch On-Demand

Hot Off the True Blog

Fresh Insights for the Modern Insurance Leader

Stay ahead of the curve with our latest blog posts covering digital transformation, customer experience, employee engagement, and more. Each article is written for busy insurance leaders who want ideas they can act on—today.

Illustration showing a character asking “Hey True, can you break down SOC 2?” to introduce a blog that explains SOC 2® for workers’ compensation insurers.

What is SOC 2® and Why It Matters in Workers’ Compensation Insurance

SOC 2® examinations play a critical role in helping workers’ comp insurers evaluate the security practices of their technology partners. Learn what SOC 2 means, why it matters, and how True is supporting secure, scalable operations.
Digital cybersecurity padlock icon surrounded by technology and compliance symbols, representing SOC 2® Type II data security compliance for True Insurtech Solutions’ workers’ compensation software.

True Insurtech Solutions Successfully Completes SOC 2® Type II Audit for Security Controls

True Insurtech Solutions announces successful completion of its SOC 2® Type II audit, validating the strength of its internal security controls across TruePolicy™, TrueClaims™, and TruePortals™. This milestone reinforces True’s dedication to data protection, trust, and regulatory excellence in the workers’ compensation industry.
A digital illustration of a professional with eyes closed, symbolizing psychological safety and well-being in the workplace. Vibrant orange clouds emerge from the head, representing innovation, trust, and mental resilience in workers’ compensation and insurance.

The Future of Workplace Wellbeing: 5 Key Takeaways from the 2025 Psychological Safety Study

The 2025 Psychological Safety Study highlights critical insights for the insurance and workers’ compensation industry, revealing how trust, open communication, and mental well-being impact return-to-work outcomes, claims durations, and workforce retention. Learn how insurers, TPAs, and employers can foster safer, more productive workplaces while mitigating long-term claims risks.
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