The True Playbook.

Insurance Industry Insights & Tools for Workers’ Comp Leaders

Abstract playbook strategy illustration with arrows, dots, and X marks symbolizing planning, tactics, and direction — representing strategic guidance for workers’ compensation leaders.

This space is designed for workers’ comp professionals who lead, innovate, and drive change. Here you’ll find a growing collection of tools, downloads, and on-demand content to support your strategy, strengthen your team, and simplify the work of workers’ comp.

Whether you’re looking for insights on customer experience, employee wellness, or digital transformation, this is your place to start. We’ll continue adding new resources as our library grows. We invite you to start exploring—and experience what’s possible with True.

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Tools & Downloads

Guides & Media to Support Your Strategy

Explore our curated library of downloadable resources and on-demand recordings created to help leaders navigate change and accelerate performance. Each piece is packed with actionable insights tailored to the challenges of workers’ compensation.

True Insurtech Solutions application screens from TrueClaims, TruePolicy, and TruePortals
SOLUTIONS SNAPSHOTS

Explore True Solutions.

Download the TrueClaims™, TruePolicy™, and TruePortals™ Solutions Snapshots to dig deeper in our integrated, user-friendly platform of workers’ compensation policy, claims, and portal solutions.

Download Snapshots
LEADERSHIP GUIDE

Unlock the Secrets to Exceptional Customer Experience.

Download our comprehensive leadership guide, Transforming Insurance with Customer Experience, to discover cutting-edge strategies and technologies for enhancing customer satisfaction, loyalty, and operational efficiency.

Download the Guide
Watch Comp & Coffee: Integrating Data for a Unified Insurance Ecosystem On-Demand
COMP & COFFEE / VIDEO

Integrate Data for a Unified Insurance Ecosystem.

Learn from Urias McCullough, Data Architect, and Mike Perkins, CEO of Vergence, who share their expertise and practical insights on leveraging data integration to transform insurance processes in this edition of our Comp & Coffee series.

Watch On-Demand
TOOLKIT

Empower Your Workforce.

Download our comprehensive Employee Wellbeing Essentials Toolkit to access innovative strategies and resources for building a healthier, more engaged, and high-performing workforce.

Download the Toolkit
True Presents, Comp & Coffee, Personalizing Comp: Innovative Customer Experience in Workers' Comp. With panelists Megan Brown, MTMIC; Brian Tague, Diamond Insurance; LaToya Welch, Arthur J. Gallagher. Watch On Demand!
COMP & COFFEE / VIDEO

Personalize & Optimize Customer Experience in Comp.

Discover how personalization can enhance customer experiences, improve satisfaction, and drive loyalty. Our experts, Megan Brown (MTMIC), Brian Tague (Diamond Insurance Group), and LaToya Welch (Arthur J. Gallagher) discuss effective strategies for implementing personalized approaches that meet the unique needs of clients and stakeholders in this recorded session from our Comp & Coffee series. 

Watch On-Demand

Hot Off the True Blog

Fresh Insights for the Modern Insurance Leader

Stay ahead of the curve with our latest blog posts covering digital transformation, customer experience, employee engagement, and more. Each article is written for busy insurance leaders who want ideas they can act on—today.

A digital illustration of a professional with eyes closed, symbolizing psychological safety and well-being in the workplace. Vibrant orange clouds emerge from the head, representing innovation, trust, and mental resilience in workers’ compensation and insurance.

The Future of Workplace Wellbeing: 5 Key Takeaways from the 2025 Psychological Safety Study

The 2025 Psychological Safety Study highlights critical insights for the insurance and workers’ compensation industry, revealing how trust, open communication, and mental well-being impact return-to-work outcomes, claims durations, and workforce retention. Learn how insurers, TPAs, and employers can foster safer, more productive workplaces while mitigating long-term claims risks.
A close-up of a professional’s hands typing on a laptop, with futuristic digital compliance icons hovering above. The icons include a secure checkmark, a checklist, a handshake, a construction worker, a training symbol, and a warning sign, representing automated compliance workflows and regulatory adherence in insurance and workers’ compensation. The image conveys a modern, technology-driven approach to ensuring compliance and avoiding fines.

Avoiding Compliance Fines—How Insurers Can Stay Ahead

Failing to comply with workers’ compensation data reporting can lead to hefty fines and regulatory risks. This guide explores common pitfalls and strategies insurers can use to prevent costly compliance errors.
Inside NCCI Data Now 2025: Key changes for workers’ compensation insurers. Featuring Colin Moulton, VP of Product Development at True Insurtech Solutions.

Inside NCCI Data Now 2025: What’s Changing for Workers’ Comp Insurers

The workers’ compensation industry faces significant compliance changes, notably the NCCI’s lowered reporting threshold, impacting many insurers. Key challenges include Unit Statistical reporting errors and the upcoming Medical Data Call requirements. Organizations must proactively enhance data management strategies and reporting processes to avoid penalties and ensure compliance with evolving mandates.
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