☕️ Update: This event has already happened, but don’t worry, you can catch the recording and watch on-demand here!
Original Post
Join the True Community to Explore the Hottest Topics in Workers’ Comp on June 25 at 7:00 AM (PST)
Are you ready to dive deep into the future of workers’ compensation? Comp & Coffee is back on June 25, 2024, with an exciting panel discussion on “Personalizing Comp: Innovative Customer Experiences in Workers’ Compensation.” This interactive community conversation is your chance to learn from industry leaders about how personalization, omnichannel strategies, and self-service are transforming the way insurers interact with customers.
What is Comp & Coffee?
Comp & Coffee is a series of engaging community events where industry professionals gather to discuss the latest trends and innovations in workers’ comp. Presented by True, these sessions provide a platform for sharing knowledge, networking, and exploring new ideas that can drive the industry forward. What makes Comp & Coffee unique is its interactive format. Not only will you have the chance to learn from our expert panelists, but you’ll also contribute your own expertise and experiences.
Event Details
- Date: Tuesday, June 25, 2024
- Time: 7:00 – 7:45 AM (PST)
- Agenda/Format:
- Introduction (5 minutes)
- Panelist + Community Discussion (35 minutes)
- Wrapping Up/Open Floor (5 minutes)
What to Expect
This session is packed with insights from top professionals in workers’ comp. Here’s a sneak peek at what you’ll learn:
- Personalization in Workers’ Comp
- Discover the role of personalization in enhancing customer experiences.
- Learn effective strategies for implementing personalized approaches.
- Omnichannel Strategies
- Understand how an omnichannel approach can improve interactions with customers and stakeholders.
- Explore the benefits and challenges of implementing these strategies.
- Empowering Through Self-Service Portals
- Find out how self-service can empower customers and agents.
- Identify the key features that make self-service portals effective.
Meet Our Expert Panel
Megan Brown, ARM CWCP CAWC
Vice President of Sales and Marketing, Manufacturing Technology Mutual Insurance Company
Megan Brown serves as the Vice President of Sales and Marketing for Manufacturing Technology Mutual Insurance Company (MTMIC). Since joining MTMIC in 2007, Megan has been a driving force behind the company’s statewide expansion and development of multi-state capabilities. Her leadership in sales and marketing has been pivotal in promoting MTMIC within their agency network, to current customers, and among business partners, solidifying the company’s market presence and growth.
Brian Tague
Vice President of Operations, Diamond Insurance Group
Brian Tague began his journey at Diamond Insurance Group in 2002 as a Loss Prevention Consultant after working as a Physical Therapist. His initial role involved consulting across various states, which paved the way for his promotion to manage the Loss Prevention department and agency marketing in 2014. Brian’s multifaceted expertise and involvement in cross-departmental projects led to his appointment as Vice President of Operations in 2017, where he continues to leverage his diverse skill set to enhance operational efficiency and innovation.
LaToya Welch, MBA CFE
Self-Insured Fund – Account Manager GGB Division, Arthur J. Gallagher
LaToya Welch is the Self-Insured Fund Account Manager for the Mid-South Region at Arthur J. Gallagher. With 14 years of experience managing complex operations, LaToya assists in the daily responsibilities and supervision of nine AJG managed companies. Her primary role is managing the operational aspects of three workers’ compensation Self-Insured Fund pools from the Monroe, Louisiana office. Her responsibilities have encompassed client portfolio management, budget planning, annual cash flow analysis, and overseeing accounts payable and receivable. LaToya plays a crucial role in ensuring successful audits and serves as the primary liaison for vendor relations and software implementation.
Why You Should Attend
Comp & Coffee offers a unique approach to gaining practical insights from seasoned professionals. Our interactive format ensures your voice is heard, allowing you to share experiences and insights while contributing to a collaborative learning environment.
Don’t miss out on this chance to share and learn ideas for creating extraordinary customer experiences in worker’s comp. Mark your calendars, and we’ll see you at Comp & Coffee!
