Lights. Camera. Claims!

Welcome, EWC&R Conference attendees! 🎥

We’re excited to connect with you in Anaheim. At True Insurtech Solutions, we know that managing workers’ comp claims, policies, and member services can be complex—but it doesn’t have to be. That’s why we built TrueClaims™, TruePolicy™, and TruePortals™—a fully integrated platform designed to streamline your processes, enhance data visibility, and empower your teams.

Keep reading to explore our solutions and see how True can support your workers’ comp organization.

True Solutions

Our products empower insurers to streamline every aspect of their workers’ compensation operations:
  • TrueClaims: Accelerates claims handling with automated workflows, improving accuracy and customer satisfaction from first notice to resolution.
  • TruePolicy: Simplifies policy administration by integrating underwriting, billing, compliance, and audits into one efficient, cloud-based platform.
  • TruePortals: Enhances customer experience with 24/7 self-service, offering secure access to policies, claims, and payments.
Download True Solutions Guides
TrueClaims
TruePolicy
TruePortals

Transform Claims Management from FROI to Close with TrueClaims™

Modern, Intuitive Claims Management

TrueClaims optimizes the workers’ comp claims lifecycle with a toolbox of advanced features to adjudicate claims, manage workflows, create automations, build interactive dashboards, create and schedule reports, and more, all in a single, integrated platform. 

Features Include:

  • Game Changing Automation Driven by User-Defined Business Rules
  • Advanced Claims Analytics with Custom Reports, Business Intelligence, & Interactive Dashboards
  • Manage, Track & Record Notes, Assignments, Due Dates, Documents & More in Claims Diaries
  • Faster, More Efficient Payment Processing
  • Connect All Your Systems with Third-Party Integrations

Powerful Automations Driven by User-Defined Business Rules

True Claims modernizes claims handling with automations and workflows that accelerate speed and boost efficiency. 

  • Optimize workflow by assigning and managing tasks, documents, calendars, and workloads
  • Create, run, schedule, and share reports with internal and external users quickly and easily
  • Communicate with customers at First Notice
  • Automatically generate emails, letters, reports, diaries, notifications, and more 

Advanced Claims Reporting with Custom Reports, Business Intelligence, and Interactive Dashboards

Empower claims professionals to easily track claims activities, measure performance, and make better-informed decisions with accurate, insightful reporting, data visualization, and interactive dashboards.  

  • Recreate traditional reports or build custom, advanced, and ad hoc reports with interactive dashboard views in Microsoft Power BI
  • Location Maintenance
  • Track Policy & Exposure
  • Export documents in a variety of familiar, common file formats including Microsoft Excel, Microsoft Word, and PDF

Manage, Track & Record Notes, Assignments, Due Dates, Documents & More in Claims Diaries

View and track claims history and activities, upload and attach documents, schedule important tasks and events, and more with Claims Diaries. 

  • Get a snapshot view of notes, tasks and files for a claim or insured
  • Schedule important tasks or events related to a claim
  • View Claim Activity to see all events associated with a claim by date and timeAttach images, documents, and other assets to claims records
  • Assign or complete quick document queue actions such as auto note and payments in the Mailroom Assistant 

Connect All Your Systems with Third-Party Integrations

TrueClaims offers a variety of third-party integrations to connect your systems, data, and people in a single platform. 

  • Bill Review
  • Pharmacy
  • FROI Reporting WCMED, WCIND, IAIABCMedicare Reporting (MMS)Payment ProcessorsCore Policy System(s)
  • And many more 

Faster, More Efficient Payment Processing

Reduce payment times, lower processing costs, and personalize claimant and payee experience by offering an array of secure, convenient payment options, including check, ACH, credit card, prepaid cards, mobile payment, E-Wallet, and more!

Ready to speak with one of our insurance experts about how TrueClaims can optimize your claims process?

Download the TrueClaims Solutions Guide

Access your guide or schedule a call with our team.

Total Policy Administration with TruePolicy™

TruePolicy solutions improve the entire policy administration lifecycle with a suite of workers’ comp policy tools designed to boost efficiency, accelerate core processes, and empower your team to do more, better.

Features Include:

  • Total Policy Administration in a Single, Cloud-Based Platform
  • Powerful Workflows to Automate & Optimize Policy Administration
  • Integrated Policy, Claims, & Customer Data Meets Next-Generation Reporting & Business Intelligence

Total Policy Administration in a Single, Cloud-Based Platform

TruePolicy administration solutions are designed exclusively for workers’ comp underwriting, billing, compliance, and audit teams to streamline policy administration.

Quoting

  • Create multiple, alternate submissions automatically with custom shortcuts and automated workflows
  • Upload applications with the Submission Tool
  • Eliminate fines with OFAC (Office of Foreign Assets Control) Sanctions clearance 

Billing

  • Bill directly or through agencies with billing and payment tools, reports, scheduling, and processing
  • Invoice, track, and post expenses and transactions
  • Generate and print invoices
  • Payroll Reporting

Endorsements

  • Track and review policy changes 

Renewals

  • Automate the renewal process with workflows, custom rules, and routing

Audits

  • Control existing workflows, assign audit requests, and review policies
  • Monitor and review all audit activity with the Diary Tool
  • Manage external audit firms and internal audit teams

Rating

  • Calculate premium with standard or modified algorithms

Loss Costs

  • Import loss cost tables and data to tackle annual rate changes 

Compliance

  • Compliance Reporting tools built for timely NCCI and Bureau reporting (POC, WCPOLS, WCSTAT) 

Security

  • Customize and manage security permissions and user access across programs
  • All True solutions adhere to the highest standards and industry best practices for modern data security

Powerful Workflows to Automate & Optimize Policy Administration

Streamline policy administration with custom workflows to improve accuracy, increase efficiency, and simplify your core processes from underwriting to audit:

  • Create business rules and custom triggers to build and automate game-changing policy workflows
  • Track and review all policy and audit activities with the Diary Tool
  • Expedite quoting with shortcuts and automations to create multiple, alternate submissions quickly and easily.
  • Automate and schedule billing, payment, and processing activities
  • Use custom rules and routing to create workflows that automate and accelerate the renewal process 

Integrated Policy, Claims, & Customer Data Meets Next-Generation Reporting & Business Intelligence

True brings policy, claims, billing, and customer data into a single, integrated CRM. Increase visibility, enrich decision-making, and connect the entire operation with reporting, data visualization, and interactive dashboard tools that empower users to manage, share, and analyze data for enhanced performance and better business outcomes. 

  • Measure, manage, and improve underwriter and agent performance
  • Recreate traditional reports or build ad hoc reports with interactive dashboard views in Microsoft Power BI
  • Share reports and dashboards with both internal and external users quickly and effortlessly 
  • Empower external agents to run or subscribe to reports (delivered via email) directly from the Agent Portal
  • Visualize and manage internal and auditor workloads with interactive task boards

Download the TruePolicy Solutions Guide

Access your guide or schedule a call with our team.
TruePolicy Solutions Sheet
Total Policy Administration

Enhance Customer Experience and Increase Satisfaction with Fully-Integrated, Feature-Rich TruePortals™

Provide 24/7 self-service with custom-branded, fully integrated TruePortals that allow users to pay bills, download or upload documents, review policy and claim information, and more.  

Features Include:

  • Payroll reporting
  • Claims reporting
  • Review policy, claims and billing activity
  • Document upload/download
  • Access policy documents and invoices
  • Application submission tool for Agents
  • Faster, more convenient payment options (Check, ACH, credit card, prepaid cards, mobile wallet and more)

Download the TruePortals Solutions Guide

Access your guide or schedule a call with our team.
TruePortals Solutions Guide
Better Customer Experiences

Experience Uniquely Knowledgeable Service & Support Backed by a Team that Knows Workers’ Comp

Incredible Service & Support

Our suite of workers’ comp solutions (TruePolicyTrueClaims, and TruePortal) was designed by our team of veteran insurance professionals with a proven track record for developing leading-edge policy and claims administration solutions. 

After evaluating current needs in the market and collecting insights from our trusted community of workers’ comp professionals, we identified a lack of knowledgeable implementation, service, and support in the workers’ comp solutions space. True is committed to filling that gap by providing expert-guided implementation, training, and support for as long as you’re a customer. We’re not a software vendor, we’re allies who have a deep understanding of the complexities and nuances of workers’ comp, and our goal is to grow and succeed with you. 

We believe that customers are the center of everything we do, always, a philosophy that’s supported by our core values and beliefs.

  • Honesty and transparency are paramount, both among our team and with our customers.
  • Kindness is free.
  • Every customer should have easy access to outstanding support from experts who not only know our software inside and out, but also know the ins and outs of worker’s comp.
  • Time is precious, so we show up on time, return calls in a timely manner, are prepared for meetings, and are proactive with communication so you never have to ask us for status updates.  
  • It is never just business. With us, it’s always personal. We understand you have busy seasons and stressful days. We also encourage and respect customer feedback and will always acknowledge your feelings.
  • We aim to build a True Community with our customers and trusted industry partners to provide opportunities for relationship building, networking, continuing education, user workshops, and more. 
  • Relationships are important to us. We are committed to developing a trusted partnership with you and your team and we will encourage you to build relationships within our community too.

Meet Our Team.

Learn more about the True Story & the people behind the innovation.

True Story

We believe innovation is most impactful when it addresses a true need. Founded in 2022 by a team of insurance technology veterans, True was born from a shared ambition to reimagine workers’ compensation insurance for the modern age. In an industry hindered by outdated legacy systems, our team recognized that insurers were struggling to keep pace with the digital transformation that businesses and policyholders demand. We set out to change this by putting people at the center of our mission—empowering customers as partners, fostering growth within the insurance community, and leveraging our team’s deep expertise to drive meaningful change.
 
Our mission is simple: to equip insurers with intuitive, modern solutions that deliver efficiency, accuracy, and exceptional user experiences. Every day, we work toward this vision through our flagship products—TruePolicy™, TrueClaims™, and TruePortals™—to optimize policy administration and claims management while transforming how insurers operate.

But at its core, True is about more than technology—it’s about people. Our clients aren’t just customers—they’re collaborators, partners, and an integral part of our journey. We’re building a vibrant community of professionals who share insights, collaborate on solutions, and achieve success together. By fostering connections, sharing knowledge, and celebrating collective achievements, we empower our partners to thrive. Guided by values like honesty, reliability, and quality, we aim to replace inefficiencies with innovation and turn challenges into opportunities.
 
True redefines what’s possible in workers’ compensation by connecting systems, data, and people to enhance efficiency, boost profitability, and create lasting social impact. We are true to our mission, true to our name, and true to the future we’re building together.

Schedule a Discovery Call

Ready to explore True solutions for your insurance operations?

With deeply experienced guidance, top-tier service, and ongoing support, the True team is committed to helping your group achieve its goals. Connect with our experts to experience how True can transform your workers’ comp operations.

Ryan Smith, Senior Solutions Advisor, True Insurtech Solutions. Reach out to Ryan at ryan@experiencetrue.com
Ryan Smith
Senior Solutions Advisor
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