Security.

Organizational Security 

Information Security Program 

We have an Information Security Program in place that is communicated throughout the organization. Our Information Security Program follows the criteria set forth by the SOC 2 Framework. SOC 2 is a widely known information security auditing procedure created by the American Institute of Certified Public Accountants.  

Third-Party Audits 

Our organization undergoes independent third-party assessments to test our security and compliance controls. 

Third-Party Penetration Testing 

We perform an independent third-party penetration at least annually to ensure that the security posture of our services is uncompromised. 

Roles and Responsibilities 

Roles and responsibilities related to our Information Security Program and the protection of our customer’s data are well defined and documented. Our team members are required to review and accept all of the security policies. 

Security Awareness Training 

Our team members are required to go through employee security awareness training covering industry standard practices and information security topics such as phishing and password management. 

Confidentiality 

All team members are required to sign and adhere to an industry standard confidentiality agreement prior to their first day of work. 

Background Checks 

We perform background checks on all new team members in accordance with local laws.  

Cloud Security 

Cloud Infrastructure Security 

All of our services are hosted with Microsoft Azure. They employ a robust security program with multiple certifications. For more information on our provider’s security processes, please visit https://azure.microsoft.com/en-us/services/security-center/ . 

Data Hosting Security 

All of our data is hosted on Microsoft Azure databases. These databases are all located in the [United States]. Please reference the above vendor specific documentation linked above for more information. 

Encryption at Rest 

All databases are encrypted at rest. 

Encryption in Transit 

Our applications encrypt in transit with TLS/SSL only. 

Vulnerability Scanning  

We perform vulnerability scanning and actively monitor for threats. 

Logging and Monitoring 

We actively monitor and log various cloud services. 

Business Continuity and Disaster Recovery 

We use our data hosting provider’s backup services to reduce any risk of data loss in the event of a hardware failure. We utilize monitoring services to alert the team in the event of any failures affecting users. 

Incident Response 

We have a process for handling information security events which includes escalation procedures, rapid mitigation and communication. 

Access Security 

Permissions and Authentication 

Access to cloud infrastructure and other sensitive tools are limited to authorized employees who require it for their role.  

Where available we have Single Sign-on (SSO), 2-factor authentication (2FA) and strong password policies to ensure access to cloud services are protected. 

Least Privilege Access Control 

We follow the principle of least privilege with respect to identity and access management. 

Quarterly Access Reviews 

We perform quarterly access reviews of all team members with access to sensitive systems. 

Password Requirements 

All team members are required to adhere to a minimum set of password requirements and complexity for access. 

Password Managers 

All company issued laptops utilize a password manager for team members to manage passwords and maintain password complexity. 

Vendor and Risk Management 

Annual Risk Assessments 

We undergo at least annual risk assessments to identify any potential threats, including considerations for fraud.  

Vendor Risk Management 

Vendor risk is determined and the appropriate vendor reviews are performed prior to authorizing a new vendor. 

Contact Us 

If you have any questions, comments or concerns or if you wish to report a potential security issue, please contact support@experiencetrue.com.