Clear, compliant communication in minutes.
Vera by True is the AI communications and experience engine built for workers' comp. From policyholder letters to claims updates and underwriting guidance, Vera helps your team send clear, compliant, on-brand communication in minutes, trained on your world and no one else's.
In workers' comp, trust is built one message at a time
The messages never stop. Policyholder letters, renewal notices, claims updates, broker follow-ups, underwriting guidance. Writing each one clearly takes time your team does not have, and the tone and the compliance have to be right every time. An out-of-the-box AI tool promises speed, but it pulls answers from the open web, invents details when context is thin, and puts regulated content at risk.
One engine for every message you send
Vera is an AI communications and experience engine designed only for workers' comp. She comes pre-trained on your brand, your documents, and your rules, so she drafts on-brand, compliant content in seconds. Most tasks need no prompting at all, because Vera already knows your use cases. Here is what that looks like.
An expert in your world, not the open web
The difference is training. An out-of-the-box model answers from the open web, which is why it guesses, drifts off brand, and cannot be trusted with regulated content. Vera answers from your world. True trained her on your brand, your documents, and your workers' comp rules, so she is fluent from the first day and runs in a private, secure instance where your data is never shared or reused.
How Vera works. Four simple steps, and you stay in control the whole way.
1. Input
- Vera comes pre-trained on your documents and use cases, and pulls from your approved knowledge when she needs it.
2. Draft
- She generates an on-brand, compliant draft in seconds.
3. Review
- Your team refines and approves, backed by pre-approved templates and compliance guardrails.
4. Publish
- Approved content is ready to drop into emails, letters, portals, or your CRM.
Where Vera goes to work
If it involves words, writing them, editing them, translating them, or reusing them, Vera can help.
A few of the ways teams put her to work:
Claims status and FAQs
Clear, empathetic updates that reduce call volume and free adjusters for complex cases.
Policyholder renewals and onboarding
Renewal letters and welcome kits, consistent across every channel.
Broker and event follow-up
Presentation content and post-event emails drawn from approved messaging.
Marketing and brand engagement
Campaigns optimized for tone, clarity, and impact, repurposed across formats.
Compliance guardrails
Outbound content scanned against your rules, with pre-approved templates and disclaimers.
Class code assignment
Business descriptions analyzed against your manuals and scopes to speed underwriting.
Spanish translation
Accurate inbound and outbound translation for better service to Spanish-speaking policyholders.
Operations and lifecycle
Repetitive internal communication automated and aligned across the policy and claims lifecycle.
What changes when Vera is on the team
- People spend less time drafting and more time on higher-value work
- Every message sounds like your brand, across every department
- Compliance guardrails keep regulated content clear and defensible
- Review cycles get shorter
- Customers and employees get clearer, more consistent communication
The communication layer across your whole platform
Vera works across everything True runs. As your teams work in TruePolicy™, TrueClaims™, and TruePortals™, Vera keeps every message that goes out clear, consistent, and on brand, so your customers feel one company from a quote to a claim to a conversation.
TruePolicy
Explore TruePolicy →TrueClaims
Explore TrueClaims →TruePortals
Explore TruePortals →The whole platform
See the whole platform →See what Vera can do for your team
The overview is a great start. When you want to see Vera on your exact use cases,
we will map her to the work your team does every day.