Resources & Insights
Everything True publishes, in one place. Guides, reports, tools, and on-demand sessions to help you lead, strengthen your team, and simplify the work of workers’ comp.
Browse the resources ↓Tools & Downloads
A growing library of downloads and on-demand content, built to help you navigate change and get more out of your team. Every piece is practical, and made for the realities of workers’ comp.
Vera by True is the AI communications engine built for workers’ comp. From policyholder updates to claims and underwriting messages, Vera keeps every communication on-brand, secure, and compliant, so your team sounds like your best writer every time.
Learn more about Vera →AI Report
Our State of AI in Workers’ Comp report breaks down where AI is making a real difference, from claims automation and fraud detection to predictive risk and IoT, and what it means for your operation.
Leadership Guide
Our leadership guide, Transforming Insurance with Customer Experience, lays out the strategies and technology for raising customer satisfaction, loyalty, and efficiency across your book.
Comp & Coffee · On-Demand
Data architect Urias McCullough and Vergence CEO Mike Perkins share practical ways to use data integration to modernize insurance operations, in this Comp & Coffee session.
Toolkit
Our Employee Wellbeing Essentials Toolkit gives you strategies and resources for a workforce that stays healthy, engaged, and performing at its best.
Comp & Coffee · On-Demand
Megan Brown (MTMIC), Brian Tague (Diamond Insurance Group), and LaToya Welch (Arthur J. Gallagher) discuss how personalization drives satisfaction and loyalty, with strategies you can put to work, in this Comp & Coffee session.
True Insight · The True blog
Fresh insights for modern insurance leaders. New thinking on digital transformation, customer experience, employee engagement, and more, written for busy leaders who want ideas they can use now.
Automation & AI
By now, most workers' compensation organizations have run an AI pilot. A meaningful number produced results that looked promising. And then nothing happened. Only 30% of carriers have achieved desired benefits from their AI investments to date, and the technology isn't the problem. Here's what actually is, and how the organizations escaping pilot purgatory are doing it differently.
Automation & AI
The phrase gets used constantly: AI embedded in the workflow. But what does it look like on a Tuesday morning in a claims operation? And how is it different from just having AI available somewhere in the system? The distinction matters more than it might seem, and it's one of the clearest predictors of whether an AI investment delivers or disappoints.
Automation & AI
Generative AI is not coming for your adjusters' jobs, but it is going to change what those jobs look like. The real question isn't whether AI will reshape your team's day-to-day. It will. The question is whether you're going to use it to free your best people to do their best work or leave them buried in tasks a computer could handle better anyway.
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