TRUE BLOG
Workers’ Comp Innovation & Insurtech Trends.
Unlock the True Power of Workers’ Compensation Digital Transformation
Welcome to the True Insurtech Solutions blog—your hub for insights, strategies, and innovations driving workers’ compensation digital transformation. Whether you’re navigating insurtech advancements, exploring AI-driven claims automation, or optimizing policy administration, our expert content helps insurers modernize workflows, enhance customer experiences, and gain a competitive edge. Start reading to stay ahead of industry trends, leverage best practices, and discover how cutting-edge technology—like True’s integrated platform of comprehensive workers’ compensation policy, claims, and portal solutions—can streamline your operations.
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Featured Articles
What is SOC 2® and Why It Matters in Workers’ Compensation Insurance
SOC 2® examinations play a critical role in helping workers’ comp insurers evaluate the security practices of their technology partners. Learn what SOC 2 means, why it matters, and how True is supporting secure, scalable operations.
True Insurtech Solutions Successfully Completes SOC 2® Type II Audit for Security Controls
True Insurtech Solutions announces successful completion of its SOC 2® Type II audit, validating the strength of its internal security controls across TruePolicy™, TrueClaims™, and TruePortals™. This milestone reinforces True’s dedication to data protection, trust, and regulatory excellence in the workers’ compensation industry.
The Future of Workplace Wellbeing: 5 Key Takeaways from the 2025 Psychological Safety Study
The 2025 Psychological Safety Study highlights critical insights for the insurance and workers’ compensation industry, revealing how trust, open communication, and mental well-being impact return-to-work outcomes, claims durations, and workforce retention. Learn how insurers, TPAs, and employers can foster safer, more productive workplaces while mitigating long-term claims risks.
Inside NCCI Data Now 2025: What’s Changing for Workers’ Comp Insurers
The workers’ compensation industry faces significant compliance changes, notably the NCCI’s lowered reporting threshold, impacting many insurers. Key challenges include Unit Statistical reporting errors and the upcoming Medical Data Call requirements. Organizations must proactively enhance data management strategies and reporting processes to avoid penalties and ensure compliance with evolving mandates.
From the Archive
Comp & Coffee: Personalizing Workers’ Compensation
Don’t miss our next Comp & Coffee event on June 25, 2024! Learn from industry experts about the latest trends in personalizing workers’ compensation. Explore innovative strategies to enhance customer experience with our veteran panelists.
Personalization in Workers’ Comp: The Key to Exceptional Customer Experience
Discover how personalization is transforming the workers’ compensation industry, enhancing customer satisfaction, and fostering loyalty. Learn about strategies like data analytics, unified customer profiles, and proactive communication that drive exceptional personalized experiences. Explore the significant benefits of personalization, including improved claims management and competitive advantage, as industry leaders set new standards for customer service. Embrace these insights to revolutionize your customer experience in workers’ compensation.
Omnichannel Strategies: Creating Seamless Customer Journeys in Workers’ Comp
Explore how omnichannel strategies revolutionize workers’ compensation insurance by creating seamless customer journeys. Discover the benefits and real-world applications that enhance service delivery.
Preparing for Digital Transformation: A Brief Guide for Workers’ Comp Insurance Leaders
The insurance industry is facing a digital reckoning. This guide offers actionable strategies for workers’ comp leaders to drive their organizations into the future, leveraging technology for improved efficiency and customer satisfaction.
Leading with Customer Experience: How Workers’ Comp Insurers Can Outperform in the Digital Age
In this special holiday edition of our spotlight on Employee Experience, we’ll explore how managers can foster a more resilient and engaged workforce by acknowledging the seasonal challenges and implementing supportive mental health wellness strategies year-round.
Leadership Resource Guide: 6 Strategies for Navigating Holiday Stress & Supporting Employee Wellness
In this special holiday edition of our spotlight on Employee Experience, we’ll explore how managers can foster a more resilient and engaged workforce by acknowledging the seasonal challenges and implementing supportive mental health wellness strategies year-round.
Top 10 Workers’ Comp Tech Trends to Watch in 2024
From AI and automation in underwriting to the integration of IoT devices for safety compliance, these are the top 10 technology trends transforming the workers’ comp industry.
Leading 5 Generations of Insurance Professionals: The Case for Embracing Individuality Over Stereotypes
For the first time in history the US workforce is made up of five distinct generations: the Silent Generation, Baby Boomers, Gen X, Millennials, and Gen Z. This creates both opportunities and challenges for leaders already struggling to fill a massive insurance talent gap amidst an industry-wide crisis.
In this feature in our series on Employee Experience, we’ll explore the generalized view of the five working generations and explain why embracing individuality over stereotypes is essential to attracting and retaining top insurance professionals, both seasoned and new.
Employee Experience & the Future of Work in Workers’ Comp
Employee experience (EX) is more than just an industry buzzword. Creating a workplace culture that promotes positive, engaging employee experiences has become a strategic imperative for insurers who wish to attract and retain knowledge workers and strengthen competitive advantage now and into the future.
A Brief History of the Insurance Talent Crisis
The roots of the talent crisis trace back decades, but it has continued to grow as at an accelerating pace, becoming one of the most formidable competitive challenges to both individual insurers and the industry as a whole. True explores the history of the insurance talent crisis and what led to this point.