AI is reshaping workers' comp.
Are you ready?
This year’s MCSIGA conference was all about AI—and for good reason. From claims automation to communication efficiency, the technology is here. The question isn’t whether to adopt AI, but how to do it in a way that serves your members, protects compliance, and lightens the load on your team.
Welcome back, MCSIGA. We’ve been busy since last year, and we’re excited to show you what’s new. From our newest AI-powered innovation to enhancements across our core platform, True is here to help Michigan self-insured groups navigate the future with confidence.
Your challenges haven't gotten easier
Let’s be honest about what’s keeping Michigan SIGs up at night in 2025:
Legislative Uncertainty is Mounting
Between SB 245's bad faith provisions threatening 11-21% cost increases, SB 1079's retroactive disability redefinitions, and intensified fraud enforcement, the regulatory landscape feels more volatile than ever. Your operations need to be both agile and bulletproof.
Small Teams Are Stretched Impossibly Thin
You're managing compliance, claims, member communications, safety programs, and broker relationships—often with the same headcount you had five years ago. Every hour spent on manual tasks is an hour you're not spending on strategic work that moves the needle.
Communication Creates Constant Compliance Exposure
Every email to an injured worker. Every policy update to member employers. Every claims status message. Each one carries compliance risk, brand implications, and the potential to either strengthen or erode trust. And right now? Most of that communication is being drafted manually, reviewed repeatedly, and still doesn't feel quite right.
The Truth:
Technology should make your job easier, not add another system to manage. That’s why we’ve spent the last year building solutions that actually solve these problems—not create new ones.
Meet Vera:
AI-powered communication
that sounds human, stays compliant,
and saves hours every week
Since we last saw you at MCSIGA, we’ve been working on something different. Not another data analytics tool. Not another claims dashboard. We built Vera, an AI communications engine purpose-built for workers’ compensation.
What Vera Does
Vera transforms how you communicate with members, injured workers, brokers, and TPAs. She drafts clear, compliant, on-brand messages for every situation—from claims updates to safety bulletins to policy changes—in seconds, not hours.
Why it Matters for Michigan SIGs
Saves Time
on Every Message
Keeps You Compliant
by Default
Scales
Consistency
Improves
Member Experience
The Result:
What used to take your team 2-3 hours of drafting, editing, and approval cycles now takes 10 minutes. Your messages are clearer. Your compliance is tighter. Your team has bandwidth to focus on complex cases that actually need human judgment.
See Vera in Action
You’ve read what Vera can do for your team. Now see how she does it.
The platform built for workers' comp operations
Vera solves your communication challenge. But the real transformation happens when your policy, claims, and portal systems work together, giving you the visibility, efficiency, and control you need to run a modern self-insured group.
Simplify policy administration from quote to audit with TruePolicy™
Stop juggling spreadsheets and outdated systems. TruePolicy streamlines payroll reporting, automates renewals and endorsements, and gives you real-time visibility into every policy in your book. When your CFO asks for financial forecasting data, you have it in minutes, not days.
What you get:
Automated billing and payment processing that reduces errors
Compliance reporting that's audit-ready by default
Real-time data for better budgeting and risk management
Workflows that eliminate manual data entry
Handle claims faster without sacrificing accuracy with TrueClaims™
Your claims team deserves tools that match their expertise.
What you get:
30% reduction in claims processing time through smart automation
Advanced fraud detection that spots suspicious patterns early
Integrated medical management that keeps costs under control
Reporting that shows exactly where bottlenecks exist
Give your members the self-service experience they expect with TruePortals™
Your member employers and their employees want answers now, not next week. TruePortals provides 24/7 self-service access to policy documents, claims status, certificates of insurance, and more. Reduce your inbound calls while improving satisfaction.
What you get:
Custom-branded portals that feel like an extension of your team
Mobile-responsive design that works on any device
Secure document management and e-signature capabilities
Real-time updates that keep everyone in the loop
The Integration Advantage
When your policy, claims, and portal systems talk to each other seamlessly, your data becomes actionable. Your technology and data leaders appreciate that True’s platform integrates without disrupting your existing workflows. Your executive team loves that you can finally make strategic decisions based on real-time insights, not month-old reports.
Let's pick up where MCSIGA left off
Senior Solutions Advisor
Conference sessions are great for big ideas, but the real work happens in the follow-up conversations. The ones where we dig into your specific challenges, explore solutions that fit your operations, and map out what transformation could actually look like for your group.
Ryan Smith connected with many of you at MCSIGA, and if you didn’t get a chance to talk (or if you did and want to go deeper), now’s the time.
What we’ll cover:
- A detailed look at Vera and how AI-powered communication could work for your specific team structure
- Updates to TruePolicy, TrueClaims, and TruePortals and how they address the challenges you mentioned at the conference
- What’s happening in Michigan’s regulatory landscape and how it affects your tech decisions
- Your specific pain points and whether True might be a fit
No pressure. No commitment. Just a conversation between MCSIGA members who get it.
Resources
Pilot Purgatory: Why So Many Workers’ Comp AI Projects Go Nowhere
By now, most workers’ compensation organizations have run an AI pilot. A meaningful number produced results that looked promising. And then nothing happened. Only 30% of carriers have achieved desired benefits from their AI investments to date, and the technology isn’t the problem. Here’s what actually is, and how the organizations escaping pilot purgatory are doing it differently.
What “AI Embedded in the Workflow” Actually Means in Workers’ Comp
The phrase gets used constantly: AI embedded in the workflow. But what does it look like on a Tuesday morning in a claims operation? And how is it different from just having AI available somewhere in the system? The distinction matters more than it might seem, and it’s one of the clearest predictors of whether an AI investment delivers or disappoints.
AI Isn’t Replacing Your Team. It’s Deciding What They Spend Their Day On.
Generative AI is not coming for your adjusters’ jobs, but it is going to change what those jobs look like. The real question isn’t whether AI will reshape your team’s day-to-day. It will. The question is whether you’re going to use it to free your best people to do their best work or leave them buried in tasks a computer could handle better anyway.
Medical Severity Has a Story Arc: What Raji Chadarevian’s AIS 2026 Session Made Plain
Raji Chadarevian opened his AIS 2026 session with three injured workers and a clear thesis. Medical severity is not a single number. It is a sequence of demographic, treatment, and timing decisions that compound over the life of a claim. Senior Solutions Advisor Ryan Smith reads what it means for workers’ compensation carriers.
Three Bureaus, One System, No Single Story: What CA, NY, and NCCI Made Clear at AIS 2026
Tracy Ryan, Andrea Coleman, and Jeremy Attie closed AIS 2026 with a panel that made one case more clearly than any session in recent memory: workers’ comp is a federation, not a system. Senior Solutions Advisor Ryan Smith reads what the three-bureau dynamic means for carriers running across NCCI states, California, and New York.
The Workforce Got Older and Newer at the Same Time: What Coate and Hendrick Showed Us at AIS 2026
Patrick Coate and Paul Hendrick paired their AIS 2026 sessions to make a quiet but unmistakable case: the workers’ comp book of 2030 will look meaningfully different from today’s. Senior Solutions Advisor Ryan Smith reads what their data on aging workers, new hires, and industry mix means for 2026 underwriting and claims.
Powered by True
