Don’t miss our next Comp & Coffee event on June 25, 2024! Learn from industry experts about the latest trends in personalizing workers’ compensation. Explore innovative strategies to enhance customer experience with our veteran panelists.
Discover how personalization is transforming the workers’ compensation industry, enhancing customer satisfaction, and fostering loyalty. Learn about strategies like data analytics, unified customer profiles, and proactive communication that drive exceptional personalized experiences. Explore the significant benefits of personalization, including improved claims management and competitive advantage, as industry leaders set new standards for customer service. Embrace these insights to revolutionize your customer experience in workers’ compensation.
Explore how omnichannel strategies revolutionize workers’ compensation insurance by creating seamless customer journeys. Discover the benefits and real-world applications that enhance service delivery.
The insurance industry is facing a digital reckoning. This guide offers actionable strategies for workers’ comp leaders to drive their organizations into the future, leveraging technology for improved efficiency and customer satisfaction.
In this special holiday edition of our spotlight on Employee Experience, we’ll explore how managers can foster a more resilient and engaged workforce by acknowledging the seasonal challenges and implementing supportive mental health wellness strategies year-round.
From AI and automation in underwriting to the integration of IoT devices for safety compliance, these are the top 10 technology trends transforming the workers’ comp industry.
For the first time in history the US workforce is made up of five distinct generations: the Silent Generation, Baby Boomers, Gen X, Millennials, and Gen Z. This creates both opportunities and challenges for leaders already struggling to fill a massive insurance talent gap amidst an industry-wide crisis.
In this feature in our series on Employee Experience, we’ll explore the generalized view of the five working generations and explain why embracing individuality over stereotypes is essential to attracting and retaining top insurance professionals, both seasoned and new.
Employee experience (EX) is more than just an industry buzzword. Creating a workplace culture that promotes positive, engaging employee experiences has become a strategic imperative for insurers who wish to attract and retain knowledge workers and strengthen competitive advantage now and into the future.
The roots of the talent crisis trace back decades, but it has continued to grow as at an accelerating pace, becoming one of the most formidable competitive challenges to both individual insurers and the industry as a whole. True explores the history of the insurance talent crisis and what led to this point.