Workers Comp

Personalization in Workers’ Comp: The Key to Exceptional Customer Experience

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A vibrant and colorful abstract image featuring various hues of red, orange, yellow, green, blue, and purple with swirling, overlapping fingerprint patterns.

Discover how personalization is transforming the workers’ compensation industry, enhancing customer satisfaction, and fostering loyalty. Learn about strategies like data analytics, unified customer profiles, and proactive communication that drive exceptional personalized experiences. Explore the significant benefits of personalization, including improved claims management and competitive advantage, as industry leaders set new standards for customer service. Embrace these insights to revolutionize your customer experience in workers’ compensation.

Leading with Customer Experience: How Workers’ Comp Insurers Can Outperform in the Digital Age

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Two hands gently holding a small, round, blue smiley face. The background is a solid light blue color, providing a calm and minimalist appearance to the image.

In this special holiday edition of our spotlight on Employee Experience, we’ll explore how managers can foster a more resilient and engaged workforce by acknowledging the seasonal challenges and implementing supportive mental health wellness strategies year-round.

Leadership Resource Guide: 6 Strategies for Navigating Holiday Stress & Supporting Employee Wellness

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A person in a yellow shirt holding up a light blue paper with a simple smiley face drawn on it in front of their face, obscuring it. The background is a blurred blue texture, enhancing the cheerful and positive theme of the image.

In this special holiday edition of our spotlight on Employee Experience, we’ll explore how managers can foster a more resilient and engaged workforce by acknowledging the seasonal challenges and implementing supportive mental health wellness strategies year-round.

Leading 5 Generations of Insurance Professionals: The Case for Embracing Individuality Over Stereotypes

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For the first time in history the US workforce is made up of five distinct generations: the Silent Generation, Baby Boomers, Gen X, Millennials, and Gen Z. This creates both opportunities and challenges for leaders already struggling to fill a massive insurance talent gap amidst an industry-wide crisis.

In this feature in our series on Employee Experience, we’ll explore the generalized view of the five working generations and explain why embracing individuality over stereotypes is essential to attracting and retaining top insurance professionals, both seasoned and new.

Employee Experience & the Future of Work in Workers’ Comp

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a person touching a laptop with smileys and stars representing employee experience

Employee experience (EX) is more than just an industry buzzword. Creating a workplace culture that promotes positive, engaging employee experiences has become a strategic imperative for insurers who wish to attract and retain knowledge workers and strengthen competitive advantage now and into the future.

A Brief History of the Insurance Talent Crisis

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Artistic image of humans representing the diverse, evolving workforce in the midst of the insurance talent crisis

The roots of the talent crisis trace back decades, but it has continued to grow as at an accelerating pace, becoming one of the most formidable competitive challenges to both individual insurers and the industry as a whole. True explores the history of the insurance talent crisis and what led to this point.