Implementation

Pilot Purgatory: Why So Many Workers’ Comp AI Projects Go Nowhere

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Illustration of a workers' compensation office split into two contrasting zones — on the left, a small group huddles around a glowing central workstation buzzing with energy and data; on the right, a large open floor of workers processing paper documents manually, with a single luminous thread stretching between the two sides but failing to fully connect them.

By now, most workers’ compensation organizations have run an AI pilot. A meaningful number produced results that looked promising. And then nothing happened. Only 30% of carriers have achieved desired benefits from their AI investments to date, and the technology isn’t the problem. Here’s what actually is, and how the organizations escaping pilot purgatory are doing it differently.