By now, most workers’ compensation organizations have run an AI pilot. A meaningful number produced results that looked promising. And then nothing happened. Only 30% of carriers have achieved desired benefits from their AI investments to date, and the technology isn’t the problem. Here’s what actually is, and how the organizations escaping pilot purgatory are doing it differently.
The phrase gets used constantly: AI embedded in the workflow. But what does it look like on a Tuesday morning in a claims operation? And how is it different from just having AI available somewhere in the system? The distinction matters more than it might seem, and it’s one of the clearest predictors of whether an AI investment delivers or disappoints.
Generative AI is not coming for your adjusters’ jobs, but it is going to change what those jobs look like. The real question isn’t whether AI will reshape your team’s day-to-day. It will. The question is whether you’re going to use it to free your best people to do their best work or leave them buried in tasks a computer could handle better anyway.
Seventy percent of workers’ compensation carriers that have invested in AI have not achieved the outcomes they were looking for. That’s not a technology problem. It’s an implementation one. The difference between the organizations getting real returns and those still waiting usually comes down to three things: their data foundation, their workflow design, and whether their people adopted the tools.
Workers’ compensation communication is broken—and everyone feels it. From claims and underwriting to marketing and compliance, teams struggle with slow, inconsistent messaging that frustrates customers and drags down efficiency. Next Tuesday, October 7, a new standard will be unveiled—one that promises speed, clarity, and confidence in every interaction. Don’t miss the reveal.
The 2025 Psychological Safety Study highlights critical insights for the insurance and workers’ compensation industry, revealing how trust, open communication, and mental well-being impact return-to-work outcomes, claims durations, and workforce retention. Learn how insurers, TPAs, and employers can foster safer, more productive workplaces while mitigating long-term claims risks.
Now that 2025 is here, the workers’ compensation industry prepares for significant technological advancements. Key trends include the use of generative AI for claims, predictive cyber risk models, quantum computing for risk forecasting, and IoT devices for ergonomic monitoring. These innovations aim to enhance workplace safety, improve claims processing, and streamline compliance across multiple states.
Did the top tech trends for workers’ compensation in 2024 live up to expectations? From AI and blockchain to IoT and telemedicine, discover how the year’s predictions shaped the industry.
Discover actionable strategies for workers’ comp insurers to create supportive team environments, improve retention, boost morale, and drive better client outcomes.
Investing in employee mental wellbeing is a strategic move for insurers. Learn how prioritizing workforce wellness drives productivity, reduces turnover, and ensures long-term success in competitive markets.
This blog explores growth strategies for modern insurers, highlighting how digital transformation, data analytics, and innovative business models can drive success in a digital world.
Discover proven strategies to cultivate a positive workplace culture in the insurance industry. Learn how to enhance employee engagement, retention, and innovation.
This blog explores how digital transformation drives change in the insurance industry, highlighting benefits such as enhanced efficiency, improved customer experience, and competitive advantage.
The insurance industry is facing a digital reckoning. This guide offers actionable strategies for workers’ comp leaders to drive their organizations into the future, leveraging technology for improved efficiency and customer satisfaction.
In this special holiday edition of our spotlight on Employee Experience, we’ll explore how managers can foster a more resilient and engaged workforce by acknowledging the seasonal challenges and implementing supportive mental health wellness strategies year-round.